Terms and Conditions

in force from 17.05.2026

Please read these General Terms and Conditions carefully before using BelowClouds.com, any related mobile application for iOS or Android, and any other digital service, platform or application operated by the Provider, regardless of the name under which such application or service is made available (hereinafter collectively referred to as the "Service").

General

These General Terms and Conditions are intended to regulate the relations between the operator of BelowClouds.com and the related digital services, hereinafter referred to as the "Provider / We", on the one hand, and each of the users, whether registered or unregistered, of the information services, content, applications and resources available through the Service, hereinafter referred to as the "User / You".
The Terms and Conditions shall enter into force on the date of their publication on the web page at https://BelowClouds.com/terms/ or at another location made available within the relevant website, application or platform.
The Provider reserves the right to change the content of these Terms of service. Upon modification of the Terms of service, within 14 (fourteen) days from their entry into force, the Provider shall notify the Users of the changes by posting a draft of the modification on the web page https://BelowClouds.com/terms/ or by another appropriate method within the Service.
The Service may be provided through websites, mobile applications, progressive web applications, application stores, embedded services, third-party distribution platforms, or other digital environments. These Terms apply regardless of the technical method, device, operating system, application name or platform through which the User accesses the Service.
The Parties shall be liable for all cases of non-fulfillment of their obligations under the Terms of service in accordance with the provisions of the applicable Bulgarian legislation and any other mandatory applicable law.

Definitions

For the purposes of these Terms of service, the following words and expressions, including when used in singular or plural form, shall have the following meaning:

User is any person who uses, accesses, submits content to, interacts with and/or is registered in the Service.
Provider is the person or entity involved in the creation, maintenance, marketing and distribution of the content and services subject to these Terms of service, including BelowClouds.com and any related website, mobile application, platform or digital service operated by the Provider.
Service means BelowClouds.com, any related website, mobile application for iOS or Android, progressive web application, digital platform, software, functionality, content, communication tool, account system or other electronic resource operated by or on behalf of the Provider, regardless of the name under which it is made available.
Site means BelowClouds.com and any other website operated by or on behalf of the Provider in connection with the Service.
Application or Mobile Application means any software application operated by or on behalf of the Provider and made available for use on mobile devices, including applications distributed through the Apple App Store, Google Play, or any other application marketplace or distribution channel.
Platform means any technical environment through which the Service is made available, including websites, mobile applications, application stores, third-party distribution platforms, embedded services, APIs, or future digital technologies.
E-mail means the user-specified email address by which the person registers, identifies or communicates with the Service.
User Profile is a separate part of the Service that contains information about the User, provided by the User upon registration, submission of content, subsequent editing or use of the Service.
Device means any general purpose or mobile device, including a computer, tablet, phone, wearable device or any other device used to access and use the Service.
Applicable Law means any existing, future, mandatory or applicable laws and/or regulations that directly affect the Service, the Provider and/or the User.
IP Address is a unique string of numbers or other identifier assigned to a device using the Internet Protocol to communicate over a network.
Profiling is any form of automated processing of User data that involves the use of this data to evaluate certain personal aspects related to the User such as personal preferences, interests, user behavior, search history and queries when using the Service, profile preferences, location and more. The purpose of Profiling is to provide the User with the opportunity to make fuller use of the functionality of the Service as well as personalized advertising messages.
User Content means any text, file, image, video, link, comment, message, review, profile information or other material that the User submits, uploads, stores, publishes or otherwise makes available through the Service, including through any Site, Application or Platform, in order for it to be accessible through the Service to other users or to the Provider.
Malicious action means acts or omissions that violate Internet ethics or harm individuals connected to the Internet or associated networks, including spam, junk mail, channel overflow, unauthorized access to third-party resources or passwords, use of system deficiencies for self-profit or information retrieval, hacking, industrial espionage, sabotage, damage or destruction of systems or information arrays, distribution of viruses, Trojan horses, malware or remote control systems, disruption of the normal operation of other users, or any action that may qualify as a crime or administrative violation under Bulgarian law or other applicable law.
Application Store means Apple App Store, Google Play, or any other third-party platform through which the Application may be downloaded, installed, updated, purchased or otherwise accessed.
In-App Purchase means any paid digital content, subscription, feature, virtual item or access right purchased within an Application or through an Application Store, where such functionality is available.

Rights and obligations of the User

The User undertakes to exercise their rights to use the information and services provided by the Service in good faith, in compliance with the applicable normative acts and these Terms of service.
The User is responsible for ensuring that their Device, operating system, browser, application version, network connection and other technical means are compatible with the Service. The Provider does not guarantee that the Service will function on all devices, operating systems, application versions, rooted, jailbroken, modified or unsupported devices.
It is forbidden to provide incorrect information and to register, use or submit content under a foreign name or under someone else's identity. The Provider may refuse publication, suspend access, terminate an existing publication or account, or immediately and without notice suspend the provision of the Services to a person for whom it has information or may reasonably assume that such person is providing incorrect or third-party information.
The User shall not attempt to bypass, disable, reverse engineer, decompile, modify, interfere with, overload or otherwise affect the normal operation, security, content protection, payment functionality or technical integrity of the Service or any Application.
The User shall use the Application only in accordance with these Terms, the rules of the applicable Application Store, and all applicable laws. The User shall not use the Application in a manner that infringes the rights of the Provider, other users, Application Stores or third parties.
In the event of non-compliance with any obligation under these Terms of service, or in the event of failure to fulfill any of the other obligations of the User, the Provider has the right to immediately restrict the provision of the services or to unilaterally suspend or terminate access to the Service.

Application license and mobile platforms

Where the Service is provided through a Mobile Application, the Provider grants the User a limited, non-exclusive, non-transferable, revocable license to download, install and use the Application solely for personal, non-commercial use and solely in accordance with these Terms.
The User may not copy, modify, distribute, sell, rent, lease, sublicense, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit the Application or any part of the Service, except to the extent expressly permitted by mandatory law.
The Application may require access to certain functions of the User's Device, including notifications, camera, photos, microphone, storage, location, contacts, Bluetooth or other permissions. Such access shall be requested only where necessary for the relevant functionality and subject to the permissions granted by the User through the operating system or the Application settings.
The User may disable or change granted permissions at any time through the settings of the Device or the Application. Disabling certain permissions may limit or prevent the use of certain features of the Service.
The Provider may release updates, patches, bug fixes, new versions or modifications to the Application. Some updates may be necessary for security, compatibility or continued use of the Service. If the User does not install required updates, certain features or the entire Service may become unavailable.
The Provider may suspend, discontinue or remove an Application, feature, platform version or distribution channel, including where this is required by law, by an Application Store, for security reasons, due to technical limitations, or at the Provider's discretion.
The Application may be distributed through third-party Application Stores. The User acknowledges that such Application Stores are not parties to these Terms, unless mandatory rules of the relevant Application Store provide otherwise. The User shall comply with the applicable terms and policies of the Application Store from which the Application is downloaded or used.
Where the Application is downloaded from the Apple App Store, the User acknowledges that these Terms are concluded between the User and the Provider only, and not with Apple. Apple is not responsible for the Application or its content, maintenance, support, claims, product liability, intellectual property claims or compliance with legal requirements, except to the extent required by Apple's applicable terms and mandatory law. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the Application downloaded from the Apple App Store and may enforce these Terms against the User as such.
Where the Application is downloaded from Google Play, the User acknowledges that Google is not responsible for the Application or its content, maintenance, support or claims, except to the extent required by Google Play's applicable terms and mandatory law.

Payments, subscriptions and in-app purchases

Certain features of the Service may be provided for a fee, including subscriptions, paid access, premium features, virtual items, digital content or other paid functionality, where such options are made available.
Where payments are made through an Application Store, such payments, renewals, cancellations, taxes and refunds may be processed by the relevant Application Store and may be subject to its own terms, conditions and policies.
The Provider does not request or store full payment card data where payments are processed by third-party payment providers or Application Stores. The Provider may receive confirmation of payment, subscription status, transaction identifiers or other information necessary to activate, maintain or verify paid access.
Unless mandatory law provides otherwise, digital content, paid features, subscriptions and in-app purchases may be non-refundable once activated, consumed, downloaded or made available to the User. Refund requests for purchases made through an Application Store should be submitted through the respective Application Store.
The Provider may change, suspend or discontinue paid features, provided that such changes do not affect rights already acquired by the User for a paid period, unless required by law, security, Application Store rules or technical necessity.

Push notifications and communications

Where the Service is provided through a Mobile Application, the Provider may send push notifications related to account activity, system messages, Service functionality, security, updates, content, marketing information or personalized notices.
The User may enable, disable or manage push notifications through the Device settings, the Application settings, or other mechanisms made available by the operating system or the Service.
Some notifications may be necessary for security, account management or technical operation of the Service. Disabling notifications may limit the User's ability to receive timely information about the Service.

User Content and Behavior

The Provider has no obligation or objective ability to control the User's use of the Services provided, and is not responsible for the User Content as well as for the User's activity in connection with the use of the Service. The Provider is under no obligation to monitor the information stored on its servers or made available when providing the Services, nor to seek facts and circumstances that indicate misconduct by Users.

In accordance with the requirements of the applicable Bulgarian legislation and any other mandatory applicable law, the Provider stores information materials and resources made available by Users through the Service and has the right to make them available to the competent state authorities where this is necessary for the protection of rights, legitimate interests and security of the Provider or third parties, or where required by the appropriate governmental authorities.
The Provider has the right to place within the Service advertising banners, sponsored content, promotional messages, third-party links and other advertising forms for goods and services offered by the Provider or third parties, as well as links and advertising banners pointing to websites, applications or platforms that are beyond the control of the Provider.

The User agrees, when using the Service, not to download, submit, post, upload, transmit, distribute or make available in any way to any third parties User Content, including information, data, text, sound, files, software, music, video, photos, graphics, audio, commentary, and any other material or electronic links to such, that is:

contrary to the Bulgarian legislation, applicable foreign laws, these Terms of service, Internet ethics, the rules of morality and good morals;
containing violence, including violence against animals, agitation for violence, humiliation of human dignity, threat to human life and bodily integrity;
damaging the good name of another or calling for a violent change of the constitutionally established order, for committing a crime, for violence against a person, or for inciting racial, national, ethnic or religious enmity;
insulting a religion or containing religious agitation;
advocating discrimination based on sex, race, educational background, age and religion or preaching fascist, racist or other undemocratic ideology, including incitement to engage in terrorist activity;
with pornographic, sexually explicit or any other content that threatens the normal mental development of minors or violates moral standards and good morals;
which does not correspond to the thematic orientation of the Service or the specific material published on it;
constituting trade or business secrets or other confidential information;
violating any property or non-material rights or legitimate interests of third parties, including materials that are the subject of intellectual property rights of third parties, except with the consent of the rightsholder;
which are unauthorized promotional material, junk mail, spam, chain letters, pyramid schemes or other forms of unlawful or unwanted customer engagement;
containing information about third-party passwords or access rights without the consent of their holder, as well as software for accessing such passwords or rights;
containing computer viruses, malware or other computer codes, files or programs designed to interrupt, disrupt or limit the operation of computer software, hardware, applications, networks or telecommunications equipment;

When the User uses the Service they must:

immediately notify the Provider of any committed or discovered breach when using the Services provided;
not impersonate another person or representative of a legal person or group of persons that the User is not authorized to represent, or otherwise mislead third parties about their identity or affiliation with a particular group of people;
not use methods that force the loading, downloading or display of unwanted content by users, including pop-ups, blind links, misleading links, unwanted notifications or similar methods;
By placing any information material, resource, image or other content within the Service, the User grants the Provider the right to use, record, store, reproduce, display and distribute it publicly for the needs of and in connection with the provision of the Services, subject to these Terms of service.
The User declares that they hold the copyright or other intellectual property rights or have the right to use the relevant material in the manner specified in this point, having acquired this right on legal, contractual or other legal basis, and that the placement of this content within the Service and its use in accordance with these Terms and Conditions does not infringe the rights of third parties.
The User is solely responsible for the legality of the User Content that they publish or make available through the use of the Services, as well as their actions for its publication and the consequences of such posting.
If the User believes that their intellectual property rights have been infringed by another user and wishes to report an identified infringement of intellectual property rights related to User Content located within the Service, they should send a notification through the Contact form (https://BelowClouds.com/contact-us). The notification of the alleged infringement must be in writing and must have at least the following content:

Signature of the person or duly authorized representative of the right-holder allegedly infringed;
Power of Attorney, if the notification is submitted through a proxy;
Specific indication of User Content that is alleged to have been infringed, and, in case of multiple content infringement, a comprehensive list of all material, as well as an exact URL, application screen, identifier or other information allowing the User Content to be identified;
Information sufficient for the Provider to be able to contact the notifying party, such as full names, address, telephone and e-mail address;
Declaration by the notifier that they believe in good faith that the use of the User Content in the described manner is not allowed by the intellectual property right holder, its representatives and agents or by law;
A statement that the information in the notification is true and that the person submitting it acts as the right-holder allegedly infringed or their legal representative and, accordingly, evidence certifying the ownership of the rights.

The Provider is not responsible for the accuracy and legality of the User Content and the User's activity in connection with the use of the Services. In addition, the Provider shall not be liable for any damages caused to other Users by accessing or using such content provided to them by the User or made available through the Service.
When using the Service, including, but not limited to, posting content or participating in forums, chat rooms, comments, messages or in any other way communicating with other Users through the Service, the User shall not post, send or transmit material with unlawful, threatening, false, misleading, deceptive, obscene, offensive, defamatory, pornographic or otherwise inappropriate content or material that encourages the use of violence or other illegal or immoral acts or prejudices the honor and dignity of other Users.
not post, send or transmit material that infringes copyrights, related rights, trademark and other intellectual property rights, privacy rights or other rights of third parties, or which violates applicable law;
not post, send or transmit personal information of others without their consent;
not create user IDs, accounts or submissions by automated means or by fraud;
not use personally identifiable information of other Users for purposes other than those set out in these Terms, and not interfere with the normal operation of the Service or harass any other Users, including by sending an unreasonably large number of messages or messages containing threatening, shameful, offensive, obscene or inappropriate content;
not register more than one account where this is prohibited by the Service, not register an account using third party data, and not attempt to impersonate another person using another person's access data;
Any communication and interaction between Users, whether through the Service, exchange of electronic messages or in any other way, is at their own risk. The Provider is not responsible for the actions of the Users. You must take the necessary precautions when interacting with other Users or with third parties you contact as a result of using the Service.

Rights and obligations of the Provider

The Provider undertakes actions and is responsible for eliminating damages caused by its fault and bringing the Service back to normal operation as soon as possible after the reasons for this have ceased to exist.
The Provider will notify its Users of its intention to carry out prevention, repairs and/or modifications of the Service, as well as the terms for interruption or deterioration of the quality of the Service, where such notice is reasonably possible.
The Provider undertakes to protect the personal information provided by the User in accordance with the rules of the Personal Data Protection Act, the General Data Protection Regulation where applicable, and other applicable legislation. Learn more in the Privacy Policy here: https://BelowClouds.com/privacy
The Provider reserves the right to terminate immediately and unconditionally access to the Service of a User who attempts to tamper with or manipulate any part of the content, functionality, payment system, security, application code or technical infrastructure of the Service. Where such attempts are established, it is at the discretion of the Provider that the competent authorities may be referred.
The Service may contain links to other websites, applications, platforms or internet resources. The Provider does not control and is not responsible for the content, products, services, privacy practices or information contained in such links.
The Provider is not responsible for consequences arising from the improper use of the Service, as well as for the lack of ability of the User to use the Service;
The Provider is not responsible for third party claims against the User in and in connection with the use of the Service;
The Provider is not responsible for any damages caused to third parties when using the Service by the Users, as well as for the use of the Service for unlawful purposes in any way or illegal actions through the Service.
The Provider shall not be liable if, in case of failure, restriction or disability of the software, hardware, operating system, Application Store, internet service provider, telecommunication connection, third-party SDK, cloud service or other operator, the User cannot use partially or fully the capabilities of the Service provided by the Provider.
The Provider may use third-party technologies, software development kits, analytics tools, advertising networks, crash reporting tools, cloud services, anti-spam or anti-fraud tools and other providers necessary for the functioning, security and improvement of the Service.
The Provider does not make payments directly within the Service unless expressly stated otherwise and may redirect the User to the respective payment counterparties, Application Stores or payment processors who have the necessary systems for payment with bank cards, SMS, bank accounts, in-app purchases or other payment methods. The User is obliged to make sure that the page, Application Store interface or payment environment to which the User is redirected has the necessary attributes and certificates for making the selected payment type.
The Provider does not request or store full payment information for Users where payments are processed by payment counterparties or Application Stores. The information received from such payment counterparties may include only confirmation of payment, subscription status, transaction identifiers or other information necessary to activate access to specific services.
The Provider shall not be liable if the User does not properly follow the instructions for access to the respective payment system, Application Store or purchase flow, or if the failure to provide the Service is beyond the competence of the Provider.

Forbid and suspension of access

The Provider reserves the right to forbid, restrict and/or suspend access in the following cases:

in case of planned prevention or activities related to improvement of the quality parameters of the Service, as well as an accident;
in case of power failure of the regional or national electricity grid until the power supply is restored;
in circumstances of force majeure until their disappearance;
when the User uses the Service in a way that impedes or interferes with the normal operation of other Users of the Provider or causes them harm;
when the User commits another violation of the restrictions under these Terms of service;
as a result of actions or acts of competent public authorities, Application Stores, hosting providers, payment processors or other third parties that restrict or affect the possibility of providing access;
unilaterally, without notice, in case the User has not remedied the breach of any of their obligations;
in the absence of technical availability, compatibility, security, Application Store approval, operating system support or other technical possibility.

Intellectual property, copyright and related rights

All rights in and to the Service, including the Site, Application, software, code, design, database, content, structure, trademarks, logos and other elements, are subject to the intellectual property rights of the Provider and/or persons related to the Provider and are protected in accordance with Bulgarian legislation and other applicable law. Their unauthorized use is an offense.
The content of the Service includes, but is not limited to, any text, images, music and audio-visual works, design, logos, layout, technology, trademarks, domain names, application names, interface elements, databases, software and code. It is the exclusive property of its respective owner, namely the Provider and/or its partners, clients or voluntarily posting Users. Therefore, the User undertakes not to copy, modify, publish, transmit, export, sell or otherwise use any protected information except as expressly permitted.
By publishing, submitting or uploading intellectual property items, the User:

confirms that they are the sole and exclusive holder of the rights to the posted/submitted content or that they possess the necessary rights, consents and licenses, and that the placement of such content within the Service and/or its submission and/or its use in accordance with these Terms does not violate the rights of third parties;
if necessary for the provision of the services accessible through the Service, gives the Provider a non-exclusive right to use the published/submitted materials, including recording, storing, reproducing, copying, modifying, displaying and distributing them, including offering access to an unlimited number of persons, allowing this access to be exercised from a location and at a time individually chosen by each of them, without having to pay a fee for it and without territorial restrictions, worldwide. This right is granted for the needs of and in connection with the provision of services accessible through the Service for the period of time for which the content uploaded by the respective User is available within the Service and within a reasonable period after its removal or deletion.
grants to all other Users of the Service the non-exclusive right of access to the published materials, without any payment for this and without territorial restrictions, worldwide. The right under the preceding sentence is granted for the time for which the published content is available within the Service, as well as for a reasonable period after its removal or deletion.

Personal data

Please also read our Privacy Policy, available here: https://BelowClouds.com/privacy, before using the Service.
The User agrees that when providing the services available through the Service, the Provider has the right to process the User's personal data in accordance with the Privacy Policy.
By agreeing to these Terms of service, the User:

confirms that they have been informed of their rights and obligations set out in these Terms of service;
acknowledges that they voluntarily provide their personal data and any other information they provide in connection with the use of the Service;
declares freely their informed and unambiguous consent, where consent is required, for the Provider to collect and process, including to provide to the third parties specified in the Privacy Policy, the personal data of the User and any other information provided by the User in accordance with applicable legislation and in accordance with the conditions and objectives specified in the Privacy Policy.

The Service may contain links to websites, applications or platforms maintained by third parties whose data processing activities are not controlled by the Provider. We warn Users that if they click on such a link, they may be redirected to websites, applications or platforms of third parties. The Provider does not exercise control over such pages, applications, platforms and persons and, accordingly, cannot assume any responsibility for the methods they use to process the personal data of their visitors or users and the related measures and procedures for personal data protection. Before beginning to use the content or services provided by third parties to which the Service refers, Users should familiarize themselves with the privacy policies and other policies and procedures regarding personal data and other personal rights. The Provider shall not be liable for any damages suffered or forfeited benefits incurred by Users as a result of access to and/or use of such third-party services, including in the event of their personal data rights being violated.

Additional provisions

The provisions of the current Bulgarian legislation shall apply to all issues of access and services not settled in these Terms of service, unless another mandatory applicable law provides otherwise.
If any of the provisions of these Terms of service is invalid or inapplicable to a certain extent, it shall be substituted by law by the applicable provisions of the law and will not affect the validity of all other provisions.
All possible disputes arising between the Provider and the User regarding the validity, performance, interpretation or termination of these Terms of service shall be settled by the parties in good faith through negotiations, consultations and mutually beneficial agreements, and when this is not possible, by the respective competent court. The applicable language for such possible contradictions will be English.
Any questions from the User can be sent through the Contact form (https://BelowClouds.com/contact-us).